Terms of Service

Effective as of January 1, 2025

1. Introduction

Domizil Prestige operates domizilprestige.com, specializing in luxury apartment selection.

Address: Swiss National Museum, Museumstrasse 2, 8001 Zurich, Switzerland | Phone: +41763111348 | Business ID: CHE-377.969.442

2. Use of Service

By using our site and services, you agree to comply with these terms. Unauthorized use is prohibited.

3. Booking and Payment

Bookings require payment in advance. Payment methods accepted are those displayed at checkout.

4. Refund and Cancellation Policy

4.1 Services

For viewing tours and bespoke concierge services, cancellations made at least 48 hours before the scheduled time qualify for a full refund to the original payment method within 14 days. Cancellations later than 48 hours incur a fee of 50% of the service cost. Immediate booking assistance services are non-refundable due to resource allocation.

4.2 Information Products

Digital guides, reports, and downloadable content are non-refundable once access is granted. However, you may transfer access to another party by contacting us via contact page.

4.3 Goods

Physical items may be sent back to us within 30 days of delivery. Items must arrive in original condition and packaging. Shipping costs for sending back are borne by the customer. Refunds will be processed to the original payment method within 14 days after we receive the items.

5. Service Modification and Transfers

We may modify or discontinue services with prior notice. If a service is discontinued, customers may select an alternative service of equal value or request a refund.

Scheduled services may be rescheduled at no extra cost if requested at least 24 hours in advance.

6. Limitation of Liability

Domizil Prestige is not liable for indirect, incidental, or consequential damages arising from the use of our services, digital content, or goods.

7. Contact Information

For questions or concerns regarding these terms, please visit our contact page or call +41763111348.